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Clients exposed – all you need to know

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Canceller of the exchequer
It has been decreed by a higher authority that every chauffeur company shall, after a certain period in business, take on someone who appears to have two main hobbies – golf and cancelling chauffeur bookings.

In fact, they have successfully made ‘cancelling’ into an art form and the range of reasons given for these decisions would make a best selling book in themselves. Actually, if the level of organisation given to cancelling bookings was channelled into keeping them, more of this client’s schedule might successfully stay on track.

It works along these lines – said client’s assistant will email probably 10 bookings at a time. You will receive them with a deep sigh and a temptation to run down to your local branch of Ladbrooks to bet three quid on the fact that eight of them will go by the wayside.

Some cancellations will come almost immediately, some a couple of weeks ahead of the day, but to really shake things up and keep you on your toes, a couple will stay in the diary, teasing you right up until the last moment. You wake up that morning, prep yourself and your car in the belief that this is the day a booking is actually going to go all the way to fruition. You begin the journey to the client’s house, full of excitement and anticipation at the day ahead, the phone rings and an hour later you’re sat with chocolate digestive in hand watching Homes Under The Hammer.

Next >> The Ego’s

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