Forward planning keeps chauffeured clients happy during London 2012 Olympics.
With traffic chaos predicted for London throughout the Olympic game period, one chauffeur company has told of its surprise when traveling in the City.
Independent courier and passenger car company, Excel, reported it managed to maintain service levels throughout the games, thanks to careful planning and the fact that there seemed to be ‘significantly less congestion in London than had been predicted’, according to the operator.
Although anticipated Olympic traffic gridlock failed to materialise in some areas, the company said there were still areas of significant congestion and disruption especially when the Games Lanes where first opened. Excel developed a bespoke contingency plan for clients that were most at risk due to their location or service requirements and by adding further resilience across both the courier and car fleets, it was able to maintain a consistent level of service with no adverse impact on their client base.
Managing Director, Gregory Hoy told TheChauffeur.com; “Given the importance our clients place on ‘cost efficiency strategies’ I am particularly pleased that we did not apply ‘Olympic surcharges’ to any of our services. Had the congestion been significant, such surcharges may have been justifiable, in order to compensate for the additional time taken to complete journeys. However given that the congestion was modest, to apply any surcharges would, in my view, have been wholly inappropriate.’